Shipping policy

Thank you for shopping with prettylovelyl.

At prettylovelyl, we are committed to providing our customers with a reliable, transparent, and convenient shopping experience. This Shipping Policy explains how we process orders, ship products, provide delivery estimates, and handle shipping-related matters.

This Shipping Policy applies to orders placed through:

Website:
prettylovelyl.shop

This policy applies primarily to customers located in the United States.

By placing an order through our website, you acknowledge and agree to the terms described in this Shipping Policy.

1. Company Information

Store Name:
prettylovelyl

Email:
info@prettylovelyl.shop

Phone:
+1 905 746 9271

Business Address:

5800 Yonge St
North York, ON M2M 3T3
Canada

Return Address:

4269 Quilly Lane
Columbus, OH 43215
United States

prettylovelyl is an online retailer specializing in lingerie, intimate apparel, and fashion-related products.

2. Shipping Destination

prettylovelyl currently provides shipping services to customers located in the:

United States

We are committed to providing customers with convenient and reliable delivery services.

Shipping availability may depend on:

  • Product availability;
  • Delivery address;
  • Carrier service availability;
  • Applicable shipping restrictions.

If we are unable to deliver an order to the address provided during checkout, we will contact the customer using the information provided with the order.

3. Free Standard Shipping

prettylovelyl provides:

Free Standard Shipping to the United States

Customers do not need to pay additional standard shipping fees for eligible orders shipped within the United States.

Before completing payment, customers will be able to review:

  • Product information;
  • Product price;
  • Shipping cost;
  • Applicable taxes;
  • Final order total.

We aim to provide clear and accurate shipping information before customers complete their purchase.

4. Order Processing Time

All orders require processing before shipment.

Our standard processing time is:

1–3 Business Days

During the processing period, our team will:

  • Review order details;
  • Confirm payment authorization;
  • Verify product availability;
  • Prepare products for shipment;
  • Complete packaging procedures;
  • Arrange shipment with our delivery partners.

Processing time begins after payment has been successfully confirmed.

Please note:

Order processing time is separate from shipping transit time.

Orders placed on weekends or public holidays will begin processing on the next available business day.

5. Order Cut-Off Time

Our order cut-off time is:

3:00 PM

Orders placed before 3:00 PM will be processed according to our normal processing schedule.

Orders placed after 3:00 PM may begin processing on the following business day.

6. Shipping Transit Time

After your order has been processed and shipped, the estimated shipping transit time is:

5–8 Business Days

Shipping transit time refers to the period between the package leaving our fulfillment process and arriving at the customer's delivery address.

7. Estimated Delivery Time

The estimated total delivery timeframe is:

Processing Time:
1–3 Business Days

Shipping Time:
5–8 Business Days

Customers can generally expect delivery within:

6–11 Business Days after placing an order

Delivery estimates are calculated from the date the order is successfully submitted.

8. Delivery Time Disclaimer

Delivery times provided by prettylovelyl are estimated timeframes and are not guaranteed delivery dates.

Occasionally, delivery may be delayed due to circumstances outside our reasonable control, including:

  • Severe weather;
  • Public holidays;
  • Carrier delays;
  • Transportation interruptions;
  • Incorrect address information;
  • High-volume shipping periods;
  • Unexpected logistics issues.

We always make reasonable efforts to ensure orders are delivered as quickly as possible.

9. Order Confirmation

After completing an order, customers will receive an order confirmation email.

The confirmation may include:

  • Order number;
  • Purchased products;
  • Customer information;
  • Shipping address;
  • Order total.

Customers should review order details carefully and contact us promptly if any information is incorrect.

10. Shipping Confirmation and Tracking

Once your order has shipped, customers may receive a shipping confirmation email.

Where tracking information is available, it may include:

  • Tracking number;
  • Shipping carrier;
  • Tracking link;
  • Shipment updates.

Please allow time for tracking information to become active after shipment.

11. Tracking Your Order

Customers may use the tracking information provided to monitor shipment progress.

If tracking information is unavailable, delayed, or incorrect, please contact:

Email:
info@prettylovelyl.shop

Please provide:

  • Order number;
  • Customer name;
  • Shipping information.

Our team will assist with checking your shipment status.

12. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information.

Please confirm:

  • Full name;
  • Street address;
  • Apartment/unit number;
  • City;
  • State;
  • ZIP code;
  • Country;
  • Email address;
  • Phone number.

Incorrect information may result in delivery delays or unsuccessful delivery.

13. Address Changes

If you need to change your shipping address after placing an order, please contact us immediately:

info@prettylovelyl.shop

We will make reasonable efforts to assist.

However, address changes cannot be guaranteed after:

  • Order processing begins;
  • Shipment preparation begins;
  • The package is transferred to the carrier.

14. Lost or Delayed Packages

If your package is delayed beyond the estimated delivery period, please contact us.

Please provide:

  • Order number;
  • Tracking number;
  • Customer details.

We will review the shipment information and assist where possible.

15. Packages Marked as Delivered

If your tracking information shows that your package has been delivered but you cannot locate it, please check:

  • Delivery location;
  • Mailbox;
  • Parcel area;
  • Household members;
  • Neighbors;
  • Building reception.

If the package remains missing, please contact us.

16. Damaged Products

If your package arrives damaged, please contact us as soon as possible.

Please provide:

  • Order number;
  • Description of the issue;
  • Photos of the product;
  • Photos of packaging.

Our team will review your request and provide assistance.

17. Incorrect or Missing Items

If you receive:

  • Incorrect products;
  • Missing products;
  • Products different from your order;

please contact:

info@prettylovelyl.shop

Please provide:

  • Order number;
  • Photos of received products;
  • Description of the issue.

We will investigate and provide an appropriate solution.

18. Return Shipping Address

Approved returns should be sent to:

4269 Quilly Lane
Columbus, OH 43215
United States

Customers must contact us before sending any return package.

Unauthorized returns may not be processed.

19. Contact Us

If you have any questions regarding shipping or your order, please contact:

prettylovelyl

Email:
info@prettylovelyl.shop

Phone:
+1 905 746 9271

Business Address:

5800 Yonge St
North York, ON M2M 3T3
Canada

Return Address:

4269 Quilly Lane
Columbus, OH 43215
United States