Refund policy

Thank you for shopping with prettylovelyl.

At prettylovelyl, customer satisfaction is our priority. We want every customer to enjoy a smooth and reliable shopping experience. This Return & Refund Policy explains the conditions, procedures, and requirements for requesting returns and refunds for purchases made through our website.

This policy applies to orders placed through:

Website:
prettylovelyl.shop

By purchasing from prettylovelyl, you acknowledge and agree to the terms described in this Return & Refund Policy.

1. Company Information

Store Name:
prettylovelyl

Email:
info@prettylovelyl.shop

Phone:
+1 905 746 9271

Business Address:

5800 Yonge St
North York, ON M2M 3T3
Canada

Return Address:

4269 Quilly Lane
Columbus, OH 43215
United States

2. Return and Refund Request Period

Customers must submit a return or refund request within:

30 Calendar Days After Receiving the Product

The 30-day period begins on the date the customer receives the order according to the delivery confirmation provided by the shipping carrier.

Requests submitted after the 30-calendar-day period may not be accepted unless required by applicable consumer protection laws.

To ensure your request can be processed, please contact us within the required timeframe.

3. How to Request a Return or Refund

To request a return or refund, customers must contact our customer service team:

Email:
info@prettylovelyl.shop

Please include the following information:

  • Order number;
  • Customer name;
  • Email address used for the purchase;
  • Description of the return or refund reason;
  • Photos or supporting information when applicable.

Our customer service team will review your request and provide further instructions.

Please do not send products back before receiving return approval.

4. Return Eligibility Requirements

To qualify for a return, products must meet the following conditions:

  • The return request is submitted within 30 calendar days after delivery;
  • The product is unused or only tried on for fitting purposes;
  • The product remains in original condition;
  • Clothing items have not been washed, altered, or damaged;
  • Original tags, packaging, and accessories are included where applicable.

Returned products should be in a condition suitable for inspection.

5. Situations Eligible for Refunds

Customers may request a refund in the following situations:

A. Product Quality Problems

If the product has a manufacturing defect or quality issue, customers may request a refund.

Examples include:

  • Manufacturing defects;
  • Damaged products received;
  • Serious quality issues affecting normal use.

B. Incorrect Product Received

If you receive an item that is different from the item you ordered, please contact us.

Please provide:

  • Order number;
  • Photos of the received product;
  • Description of the issue.

If the error occurred due to our mistake, we will provide an appropriate solution.

C. Product Damaged During Delivery

If your order arrives damaged, please contact us as soon as possible.

Please provide:

  • Order number;
  • Photos of the damaged product;
  • Photos of the packaging.

We will review your request and assist accordingly.

D. Customer Preference Returns

Customers may request returns for personal reasons, including:

  • Change of mind;
  • Size issues;
  • Style preference.

The request must still be submitted within the required:

30 Calendar Days After Receiving the Product

6. Return Address

After your return request has been approved, please send the product to:

4269 Quilly Lane
Columbus, OH 43215
United States

Customers must receive return instructions from our customer service team before shipping any item.

7. Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

prettylovelyl will cover return shipping costs for:

  • Wrong products received;
  • Damaged products;
  • Manufacturing defects;
  • Products that do not match the original order due to our error.

For other approved returns, customers should contact our support team for return instructions.

8. Product Inspection After Return

Once returned products are received, our team will inspect the items to confirm:

  • Return eligibility;
  • Product condition;
  • Compliance with this Return & Refund Policy.

Refund processing will begin after the return request has been approved.

9. Refund Processing Time

Once your refund request has been approved:

The refund amount will be returned within 7 business days.

The refund will be issued through:

The original payment method used for the purchase.

For example:

  • Credit card payments will be refunded to the original card;
  • PayPal payments will be refunded to the original PayPal account;
  • Other payment methods will be refunded through the original payment channel.

10. Refund Guarantee

After your refund request has been approved, prettylovelyl guarantees that the approved refund amount will be returned to your original payment method within 7 business days.

Please note that after we complete the refund, the actual time for funds to appear in your account may vary depending on:

  • Your bank;
  • Credit card issuer;
  • Payment provider processing time.

Any additional delay caused by the financial institution is outside our control.

11. Refund Amount

Approved refunds may include:

  • Eligible product purchase amount;
  • Applicable approved charges according to the return circumstances.

Refunds will only be issued after the return request has been reviewed and approved.

12. Order Cancellation

Customers who wish to cancel an order should contact us as soon as possible:

Email:

info@prettylovelyl.shop

We will make reasonable efforts to assist with cancellation requests.

However, once an order has entered processing or has already shipped, cancellation may no longer be possible.

In such cases, customers may request a return after receiving the product according to this policy.

13. Exchanges

If you would like to exchange an item, please contact our customer service team:

info@prettylovelyl.shop

Exchange requests depend on:

  • Product availability;
  • Return eligibility;
  • Customer requirements.

14. Late or Missing Refunds

If you have not received your approved refund after the expected processing period:

Please:

  1. Check your bank account;
  2. Contact your payment provider;
  3. Contact us for assistance.

Please provide:

  • Order number;
  • Refund confirmation information;
  • Customer details.

We will assist with checking the refund status.

15. Contact Us

If you have questions about returns, refunds, or this policy, please contact:

prettylovelyl

Email:
info@prettylovelyl.shop

Phone:
+1 905 746 9271

Business Address:

5800 Yonge St
North York, ON M2M 3T3
Canada

Return Address:

4269 Quilly Lane
Columbus, OH 43215
United States